What Happens If a Pet Runs Away While in the Pet Sitter's Care?

If a pet goes missing during a booking, it's important to act quickly, keep the Pet Owner informed, and notify Mad Paws as soon as possible. Prompt action can help improve the chances of a safe return and ensure the incident is properly documented.

Instructions

1. Contact the Pet Owner Immediately

   • Inform the Pet Owner and their emergency contact as soon as you become aware the pet is missing.
   • Continue providing updates throughout the search.

2. Search the Local Area

   • Check nearby streets, parks, and places the pet may be familiar with.
   • Ask neighbours or local businesses if they have seen the pet.

3. Notify Local Services

   • Contact local veterinary clinics, animal shelters, council rangers, the RSPCA, and any relevant local authorities.

4. Notify Mad Paws

   • Contact Mad Paws as soon as possible and no later than 48 hours after the incident occurs.
   • Provide details about when, where, and how the pet went missing, along with any steps already taken.

5. Use Community Resources

   • Consider posting in local lost pet groups and community pages.
   • Share recent photos and a clear description of the pet.

Related Articles

• Help! What Do I Do If the Pet Runs Away?
• How to Report an Incident to Mad Paws
• Understanding the Mad Paws Guarantee

FAQs

• Does reporting the incident guarantee reimbursement under the Mad Paws Guarantee?

  No. All incidents are assessed individually and are subject to the Mad Paws Guarantee Terms and Conditions.

• What if I find the pet after reporting the incident?

  Notify both the Pet Owner and Mad Paws immediately and provide an update on the outcome.