What Does 'Payment Processing' Mean?
Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms.
When using Mad Paws, you might see the term Payment Processing. This refers to the system handling payments for bookings, ensuring secure transfers between pet owners and sitters. Here’s a detailed breakdown of what it means and how it works.
Instructions
1. Payment Processing Timeline
- Booking Confirmed : When a pet owner confirms a booking, the payment is collected securely by Mad Paws.
- Funds Held Securely : The payment is held in escrow until the booking is completed.
- Release of Funds : After the booking ends, the Pet Owner confirms the end of stay. If not done, the system will automatically release the funds to the Pet Sitter’s balance.
2. How It Ensures Security
- Safe Transactions : Mad Paws uses encrypted payment systems to protect both sitters and pet owners.
- Fraud Prevention : Funds are held securely until the service is confirmed as completed, reducing risks.
3. Payment Statuses
- Processing : Payment has been made but is still being verified or prepared for transfer.
- Completed : Funds have been successfully transferred to your preferred account - bank or PayPal.
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FAQs & Tips
FAQs
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How long does payment processing take?
Once the funds has been released to the Pet Sitter’s balance and had been redeemed, Mad Paws processes the payment every Monday, Wednesday and Friday afternoon.
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Why is my payment still showing as 'Processing'?
This status may appear while Mad Paws verifies the payment.
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What happens if there’s an issue with my payment?
Contact Mad Paws Support immediately for assistance. Provide any relevant details, such as the booking ID or payment reference.
Tips
- Ensure Accurate Bank Details, Double-check your payment information to avoid delays.
- Check Notifications. Mad Paws will notify you once the payment is processed.
- Contact Support Early. If your payment status hasn’t updated within 5 business days, reach out to Mad Paws Support.