What Are Sitter Statistics? 

Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms.

Sitter Statistics give you insight into how well you're performing as a Pet Sitter on Mad Paws. These numbers can impact your visibility and help you improve your service. Here's a breakdown of what each statistic means and how it affects you.

Key Sitter Statistics

1. Repeat Customer Rate (RCR)
   • What it is: The percentage of unique customers who return to book with you again.
   • How it's calculated:[ (Returning Customers ÷ Total Customers) × 100 ]. Example: If 12 out of 18 customers return, your RCR is [ (12/18) * 100 = 66.6% ].
2. Booking Completion Rate (CV)
   • What it is: The percentage of booking requests you’ve accepted and completed.
   • How it's calculated:[ (Completed Bookings ÷ Total Booking Requests) × 100 ]Example: If you've completed 46 out of 65 requests, your CV is [ (46/65) * 100 = 70.7% ].
3. Repeat Stays
   • What it is: The number of bookings made by customers who have booked with you previously (linked to your RCR).
   • How it’s calculated: Count the bookings from returning clients.
4. Response Rate
   • What it is: The percentage of inquiries you respond to, regardless of whether you accept or decline the booking.
   • Why it matters: A 100% response rate boosts your search ranking.
5. Average Response Time
   • What it is: The average time you take to respond to a customer inquiry.
   • Why it matters: Faster response times improve customer satisfaction and your ranking.
6. Calendar Updated?
   • What it is: Indicates whether you’ve updated your availability in the last month.
   • Why it matters: Keep your calendar updated weekly to maintain a good ranking and stay organised.
7. Average Star Rating
   • What it is: The average rating (out of 5 stars) customers give you after each booking.
   • Why it matters: A higher rating improves your visibility and attractiveness to potential clients.

Click here to learn more about Sitter Statistics!

Related Articles

• Completion Rate: What Is It & How to increase it to Help Me?
• Completed Bookings: What You Need to Know
• Response Time: A Critical Factor in Securing Bookings

FAQs & Tips

FAQs

• What should I do if my statistics are low?

  Focus on improving customer communication, providing excellent care, and updating your calendar regularly.

• Can my statistics affect my search ranking?

  Yes, good statistics such as a high Response Rate and Repeat Customer Rate can boost your ranking on Mad Paws.