Understanding Booking Cancellation Policies

Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms.

As a pet sitter on Mad Paws, it's essential to be familiar with the booking cancellation policies for paid bookings. This guide explains the steps for canceling a paid booking and how to handle cancellations effectively.

Pet Owner Cancellations

When a pet owner cancels a paid booking, the following applies:

• Cancellation Process: Pet owners can cancel their paid bookings directly through the Booking details page. This action will generate a request for our Customer Service team to process.
• Fee and Refund Transparency: Before cancellation, owners will see a breakdown of fees and the expected refund amount. This allows them to make an informed decision based on the cancellation policy.

Pet Sitter Cancellations

If you need to cancel a paid booking, follow these guidelines:

• Advance Notice: Provide as much notice as possible to minimize inconvenience for the pet owner. Giving ample notice helps maintain trust and professionalism.
• Cancellation Impact: Canceling a paid booking can impact your reputation and may result in penalties or affect your booking history.
• Cancellation Reasons: Clearly communicate the reason for the cancellation to the pet owner to ensure transparency.

If you need to cancel a paid booking, follow these steps:

• Initiate Cancellation: You can cancel a paid booking directly through the Booking details page. This will also create a request for our Customer Service team to handle.
• Cancellation Details: Provide a reason for the cancellation and a brief description of why you are canceling.
• Review and Request: An estimated refund breakdown will be shown. If the cancellation occurs within your cancellation policy, you may offer a partial refund or waive the policy as needed. The Customer Service team will finalize the request, and the pet owner should receive their refund within 7 days (if applicable).

How to Cancel a Paid Booking

To cancel a paid booking, follow these steps:

1. Log In to Your Mad Paws Account
   • Access the Mad Paws website or app.
   • Enter your login credentials and click “Log In.”
2. Navigate to Your Bookings
   • Go to the “Bookings” section on your dashboard.
3. Select the Booking to Cancel
   • Choose the paid booking you wish to cancel.
4. Initiate the Cancellation
   • At the bottom of the booking details page, click the “Cancel Booking” button.
5. Complete Cancellation Reason
   • Select a reason for the cancellation and briefly describe why you or the pet owner are canceling.
6. Review and Request
   • Review the estimated refund breakdown and submit the cancellation request. You will be advised of any applicable fees and potential partial refunds.

Contacting Support

For additional assistance or if you need to handle special cases, contact our Customer Support team via Live Chat or Submit a Ticket

Understanding and following the updated cancellation procedures for paid bookings helps ensure a smooth process and transparency. For any questions or support, our Customer Support team is here to assist you.