The Pet Has Caused Damage to Property: What to Do?
When a pet causes damage during a booking, quick, structured action matters. The Mad Paws Guarantee may provide support for eligible incidents, subject to assessment and policy conditions. The goal is simple: document clearly, communicate early, and escalate correctly.
Instructions
Ensure Safety First
Make sure the area is safe for you, the pet, and anyone else present before addressing the damage.
Assess and Document the Damage
Take clear photos and videos from multiple angles. Capture context (before/after if available) and note time and circumstances.
Review Booking Details & Guarantee Eligibility
Check the booking terms and what may be eligible under the Mad Paws Guarantee, including any exclusions or required evidence.
Inform the Pet Owner Promptly
Share what happened factually. Keep it neutral—no assumptions, just observations and evidence.
Submit a Report via Support
Contact Mad Paws Support and provide all documentation. Include photos, description of events, and communication with the owner.
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FAQs
- Does the Mad Paws Guarantee cover property damage caused by pets?
Coverage may apply depending on the situation and eligibility under the Guarantee. Each claim is reviewed individually. - What happens after I report the damage?
Support will assess the case, review evidence from both parties, and advise on next steps.