Response Rate: What Is It & How To Increase It To Help Me?

Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms.

Response rate measures how often you reply to pet owners' messages. A 100% response rate boosts your visibility in search rankings, demonstrating reliability and providing a better experience for pet owners.

Instructions

1. Log in to your Mad Paws account.
2. Respond to all customer enquiries, even if you’re declining the request or asking for more time.
3. Monitor your response rate on your profile or in your fortnightly email report.
4. Aim to reply promptly to every message to maintain a high response rate.

Related Articles

• Response Time: What Is It & How Can It Help Me?
• Response Time: A Critical Factor in Securing Bookings
• Essential Communication Tips for Pet Sitters

FAQs & Tips

FAQs

• Where can I see my response rate?

  Your response rate is displayed near your profile picture and on your profile tile in search results.

• How often is response rate updated?

  Your response rate is updated with each new enquiry and reflected in fortnightly performance emails.

• Does it matter what I say in my response?

  No, as long as you reply to every enquiry promptly, your response rate will remain high.

Tips

• Respond to Every Message. Even a polite decline counts towards your response rate.
• Enable Notifications. Ensure you never miss a message by activating notifications on both mobile and desktop platforms.
• Be Timely. Quick responses not only maintain your 100% response rate but also improve your search ranking.