Requesting A Payment Receipt

If you need a tax invoice for your booking, our Customer Support team can assist you. Simply reach out with the relevant details, and we’ll ensure your request is handled promptly.

Instructions

1. Log in to Your Mad Paws Account

2. Locate Your Booking Number

   Go to the Bookings section to find the booking number related to the invoice request.

3. Contact Customer Support

   Use the chat icon or submit a support ticket via the Help Centre.

4. Provide the Required Details

   Include your booking number and specify your request for a tax invoice.

FAQs & Tips

FAQs

• Can I download a tax invoice directly from the platform?

  Currently, tax invoices are only available through Customer Support.

• How long does it take to receive a tax invoice?

  The process typically takes 1–3 business days once you’ve submitted your request.

Tips

• Keep Booking Numbers Handy. Always note your booking numbers for easier reference when requesting an invoice.
• Request Early. If you know you’ll need a tax invoice, contact Customer Support shortly after the booking is confirmed to avoid delays.
• Check for Completeness. Verify that all booking details are correct before requesting your invoice.