My Sitter Profile Has Been Approved but Isn’t Visible

Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on all platforms.

Why This Happens

If your sitter profile has been approved but you can’t find it in search results, this is usually expected behaviour and not an issue with your approval.

Things to Check

1. Make Sure You’re NOT Logged In

   Approved sitter profiles do not appear in public search results when you’re logged in to your own account.

What to do:

• Log out of your Mad Paws account.
• Refresh the page and search again.
• Or open Mad Paws in an incognito/private browser.

2. Check Your Services and Pet Types

   Your profile will only appear if it matches the search criteria.

Make sure:

• The services you offer are switched on.
• The pet types you accept (e.g. dogs, cats) are enabled in your profile.

3. Check Your Calendar Availability

   If your calendar is blocked or unavailable on selected dates, your profile won’t appear in search results for those dates.

FAQs

• Why can I see my profile, but others can’t? You’ll always be able to view your own profile, even if it’s filtered out of public search results.

• Does approval mean I’ll always appear in search?

  Approval allows your profile to appear, but visibility depends on search filters, availability, and services selected.

• Will my profile show immediately once it’s approved?

  Upon approval, please allow up to 24 - 48 hours for the website to load your profile in public.

Tips

• Ask a friend to search for your profile while logged out.
• Broaden search filters (dates, services) when checking visibility.
• Allow a short time for recent updates to reflect across the platform.