I Want To Delete Or Edit A Review

To edit or delete a published review, reach out to our Customer Success team with your details and booking information. Reviews can only be deleted or modified in the back end.

Please note: not all review change requests can be actioned. Reviews are designed to reflect genuine, factual, and personal experiences of the pet owner. This means a review may only be edited or removed in specific

circumstances.

Instructions

1. Contact Customer Success

   Click the green chat icon at the bottom-right corner of the screen to connect with our team.

2. Provide the Necessary Information

   • Your Details: Include your name and contact information.
   • Booking Number: Share the booking number linked to the review.
   • Requested Change: Briefly explain whether you want the review edited or deleted and the details of the changes.

3. Wait for Assistance

   Once submitted, the Customer Success team will review your request and process the changes.

Related Articles

• Can I Leave Feedback for My Pet Sitter After a Booking?
• I Want To Delete or Edit A Review

FAQs

• Can I edit my review after publishing?
  Yes. You can request an edit, but approval depends on whether the change aligns with maintaining an accurate record of the experience.
• Can all reviews be deleted or changed?
  No. Only eligible requests can be actioned. Reviews are intended to remain a factual reflection of the booking experience and may not be altered or removed if they accurately represent what occurred.

• How long does it take to process a review change?
  Typically within a few business days, depending on the complexity of the request.

• Can I add more information instead of changing my review?
  Yes. You can include additional context in your request, and Customer Success will assess whether an update can be made.