I Want To Delete Or Edit A Review

At Mad Paws, reviews are an important reflection of a customer’s experience and are generally not altered once posted. However, if you believe a review is unfair or inaccurate, our team can assist by investigating further.

Instructions

1. Understand Mad Paws’ Review Guidelines

• Mad Paws does not alter reviews unless they violate the Terms of Service.
• Reviews are meant to reflect the genuine experiences of pet owners.

2. Attempt Resolution with the Pet Owner

Steps to Take:

• Communicate Politely: Discuss your concerns with the pet owner and try to resolve the issue amicably.
• If Resolved: Request the pet owner’s agreement to edit or delete the review. Gather any written evidence or screenshots showing their consent and share with the support team.
• If Unresolved: Prepare the following details before contacting support:
  • The specific booking or pet owner’s name related to the review.
  • A clear explanation of your concerns (e.g., unfair ratings or inaccurate information).
  • Any relevant supporting documents, such as messages or screenshots.

3. Contact Customer Support

Steps to Follow:

• Click the Live Chat icon or submit a ticket through the Help Centre.
• Provide the required details, including:
  • The booking information.
  • A summary of your concerns.
  • Supporting evidence to aid the investigation.

Related Articles

• Can I Remove or Respond to a Review?
• Mad Paws Reviews vs Testimonials
• Where Can I See the Reviews that Pet Owners Have Left for Me?

FAQs

• Can reviews be changed after being posted?

  No, reviews are generally final once submitted by a client.

• What happens if I disagree with a review?

  Contact Mad Paws Support to investigate. While we don’t edit reviews, we ensure they meet our guidelines and address valid concerns.

• Who can I contact for assistance?

  Use the Live Chat feature or submit a request via the Help Centre.

Tips

• Communicate Directly with Clients. Before contacting support, try resolving the issue with the client. Open communication can sometimes lead to understanding or clarification.
• Show Professionalism. Respond positively to feedback on your profile by sending Pet Owners a message.
• Highlight Positive Reviews. Focus on maintaining excellent service to receive glowing reviews that balance any less favourable ones.