I Have A Paid Booking And I Can’t Contact the Pet Sitter
Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms.
If you’re unable to reach your pet sitter for a paid booking, follow these steps to resolve the issue and, if necessary, connect with Mad Paws Customer Support.
Instructions
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Try All Communication Methods
Mad Paws Messages. Send a message through the platform to ensure the sitter is notified.
Phone Call or SMS. If the sitter provided a phone number, attempt direct contact.
Email: Check if the sitter has shared an email address for urgent communication.
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Escalate to Customer Support
- Chat with Support. Use the chat feature in the app or website for immediate assistance.
- Provide Key Details. Share important information such as:
- Your booking number
- The dates and type of service
- Your attempts to reach the sitter
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Explore Replacement Options
If the sitter remains unresponsive, Customer Support can assist in finding a replacement sitter for your booking.
Related Articles
- What is the Mad Paws Cancellation and Refund Policy?
- How Does The Mad Paws Booking Flow Work?
- What To Do If My Pet Sitter Cancels My Paid Booking
FAQs & Tips
FAQs
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What if my sitter becomes unreachable after my pet has already been dropped off?
Contact Customer Support immediately for guidance.
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Can I request a refund if my sitter is unresponsive?
Refunds may be considered on a case-by-case basis depending on the circumstances.
Tips
- Confirm Contact Details Early. Ensure you have all communication details from the sitter before the booking begins.
- Act Quickly. Reach out to Support as soon as possible if communication issues arise.
- Document Attempts. Keep a record of your messages and calls for reference when contacting Support.