How To Contact Support

Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms.

Our Customer Support team is here to help! Reach out via live chat on our website or search our Help Centre for quick assistance.

Instructions

1. Visit our website at madpaws.com.au.

2. Look for the blue "Help" box in the bottom right corner of the screen.

3. Search the Help Centre for answers, or start a live chat with our support team during business hours (Mon-Fri, 8–8 pm AEST and 10 - 6 pm on weekends).

4. Be ready to provide your email address, phone number, and booking number (if available) to help us assist you more effectively.

   

FAQs

• What are the business hours for live chat?

  Our Customer Support team is available to chat live Monday to Friday, from 8 am to 8 pm AEST and 10 am to 6 pm AEST on weekends.

• What details should I have ready?

  To provide the best assistance, please have your email address, phone number, and booking number (if possible).