After The Booking, Can Owners Receive A Refund?

Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms.

At Mad Paws, we understand that sometimes things don't go as planned. If a Pet Owner is unhappy with the service or if an incident occurs during the booking, there are steps to follow to request a refund.

Instructions

1. A Meet and Greet Must Have Taken Place

2. Booking Paid Through Mad Paws

3. A Review

• After the booking, the Owner needs to leave a poor review if the service was unsatisfactory.

4. Report the Incident Within 7 Days

5**. Submit a Claim**

• File a ticket with the subject line "Incident Occurred" to notify Mad Paws of the issue.

Related Articles

• Understanding Booking Cancellation Policies
• What is the Mad Paws Cancellation and Refund Policy?
• How to Cancel a Paid Booking on Mad Paws

FAQs & Tips

FAQs

• How long do I have to report an incident?

  You have 7 days after the booking's completion to report any issues to Mad Paws.

• Can I receive a refund if I didn’t leave a review?

  Leaving a poor review is required as part of the refund process.