---
title: "Your Safety as a Mad Paws Sitter"
description: "Your safety is a priority. While the Mad Paws Guarantee covers eligible pet and third-party incidents, it does not cover sitter personal safety. You are supported through platform safeguards and can refuse or stop any booking at any time."
canonical_url: "https://madpaws.brainfi.sh/articles/your-safety-as-a-mad-paws-sitter-MKoGKuYrpy"
md_url: "https://madpaws.brainfi.sh/articles/your-safety-as-a-mad-paws-sitter-MKoGKuYrpy.md"
---
# Your Safety as a Mad Paws Sitter

Your safety is a priority. While the **Mad Paws Guarantee** covers eligible pet and third-party incidents, it does **not** cover sitter personal safety. You are supported through platform safeguards and can refuse or stop any booking at any time.

 


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## **What to Do**

* Trust your instincts — stop or avoid bookings if something feels unsafe
* Keep all communication and payments on-platform
* Do not attend or continue a Meet & Greet if uncomfortable
* Report concerns immediately to Mad Paws Support
* Contact Support anytime for guidance


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## **Safety Measures**

* **Account monitoring** – risky or repeated complaints are reviewed
* **On-platform messaging** – ensures issues can be tracked and acted on
* **Incident action** – accounts may be restricted or removed after review
* **Flexible bookings** – you can decline or stop services at any stage


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## **Important Note**

The **Mad Paws Guarantee** does not apply to sitter personal injury or safety concerns. It only applies to eligible pet and third-party claims during valid bookings.


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## **FAQs**

**What if I feel unsafe with a Pet Owner?**
Stop the booking and contact Support immediately.

**Am I covered if I get injured?**
No. The Guarantee does not cover sitter personal injury.

**What happens if a Pet Owner has multiple issues?**
Their account may be reviewed and actioned, including suspension or removal.