---
title: "Why Can’t I Find My Profile On The Website?"
description: "Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms."
canonical_url: "https://madpaws.brainfi.sh/articles/why-cant-i-find-my-profile-on-the-website-R0cOVMilBB"
md_url: "https://madpaws.brainfi.sh/articles/why-cant-i-find-my-profile-on-the-website-R0cOVMilBB.md"
---
# Why Can’t I Find My Profile On The Website?

**Available on Mobile/Desktop Browser or App?** ✅ Yes, accessible on both mobile and web platforms.


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If your profile isn’t appearing on the Mad Paws website, don’t worry! There are a few common reasons and quick fixes. Follow these steps to ensure your profile is visible to potential clients.


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## **Instructions**


1. **Complete Profile Setup:** Ensure your profile is 100% complete, including a photo, bio, and services offered.
2. **Check Profile Status:** Verify your profile is active and approved by Mad Paws.
3. **Update Your Calendar:** Regularly update your availability through the Sitter Dashboard.
4. **Review Your Service Offerings:** Confirm that your services are set correctly for your area.
5. **Browser Check:** Clear your browser cache or try accessing your profile on a different browser.
6. **Contact Support:** Reach out to Mad Paws Customer Support for further assistance if needed.


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## **Related Articles**

* [Why is My Profile Not in the Search Results?](https://madpaws.brainfi.sh/articles/why-is-my-profile-not-in-the-search-results-kxQTZEZEix)
* [How Can I Share my Sitter Profile?](https://madpaws.brainfi.sh/articles/how-can-i-share-my-sitter-profile-vERcAZBIZW)


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## **FAQs and Tips**

**FAQs**

* **Why isn’t my profile visible?**

  *Your profile may be incomplete, inactive, or have outdated information. Follow the steps above to check and update.*

  
* **What should I do if my calendar isn’t updated?**

  *Regularly refresh your calendar via the Sitter Dashboard to ensure you appear in searches.*

  
* **Do browser issues affect my profile visibility?**

  *Yes, clearing your cache or using a different browser can help resolve visibility problems.*