---
title: "When Can I Apply My Cancellation Policy"
description: "Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms."
canonical_url: "https://madpaws.brainfi.sh/articles/when-can-i-apply-my-cancellation-policy-3IziYpklWa"
md_url: "https://madpaws.brainfi.sh/articles/when-can-i-apply-my-cancellation-policy-3IziYpklWa.md"
---
# When Can I Apply My Cancellation Policy

**Available on Mobile/Desktop Browser or App?** ✅ Yes, accessible on both mobile and web platforms.


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Your cancellation policy can be enforced if a Pet Owner cancels a **paid booking** outside of the agreed terms. Make sure your policy is clearly outlined to prevent any misunderstandings.


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## **Instructions**


1. **Check Your Cancellation Policy**
2. **Apply the Policy Based on the Timing of the Cancellation**
   * If the Pet Owner cancels *outside* the policy terms, no fee is charged.
   * If the Pet Owner cancels *within* of the policy terms, the cancellation fee is applied.
3. **Notify the Pet Owner**
4. **Follow Platform Guidelines**


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## **Related Articles**

* [How to Set Your Cancellation Policy](https://madpaws.brainfi.sh/articles/how-to-set-your-cancellation-policy-bKcqR33DnO)
* [How to Handle Last-Minute Cancellations](https://madpaws.brainfi.sh/articles/how-to-handle-last-minute-cancellations-b4BpO92EDx)
* [Mad Paws Cancellation Policy](https://madpaws.brainfi.sh/articles/mad-paws-cancellation-policy-52KQWTdR3P)


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## **FAQs & Tips**

**FAQs**

* **What happens if a Pet Owner cancels within the policy window?**

  *A cancellation fee is charged if the Pet Owner cancels within the agreed timeframe.*

  
* **Can I waive my cancellation policy?**

  *Yes, you may choose to waive your cancellation policy so the owner gets a full refund.*

  


* **When can the Pet Owner get their refund?**

  *Once the cancellation request has been initiated, the Pet Owner gets their refund within 3 business days.*