---
title: "What To Do If The Pet Owner Has Not Yet Picked Up the Pet?"
description: "If a Pet Owner has not picked up their pet after the scheduled booking time, take prompt, professional action to ensure the pet's safety and handle the situation effectively."
canonical_url: "https://madpaws.brainfi.sh/articles/what-to-do-if-the-pet-owner-has-not-yet-picked-up-the-pet-DpKo7wycv8"
md_url: "https://madpaws.brainfi.sh/articles/what-to-do-if-the-pet-owner-has-not-yet-picked-up-the-pet-DpKo7wycv8.md"
---
# What To Do If The Pet Owner Has Not Yet Picked Up the Pet?

If a Pet Owner has not picked up their pet after the scheduled booking time, take prompt, professional action to ensure the pet's safety and handle the situation effectively.


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## **Instructions**


1. **Verify the Pick-Up Time**
   * Review the booking details and prior communication with the Pet Owner to confirm the agreed pick-up time.
2. **Contact the Pet Owner**
   * Send a polite reminder or request a new pick-up time via the Mad Paws messaging system or their preferred contact method.
3. **Prepare for Extended Care**
   * Ensure you have the necessary resources to care for the pet if their stay is extended unexpectedly.
4. **Update Your Availability**
   * Adjust your calendar to reflect the additional time you’ll need for the extended care.
5. **Contact Mad Paws Support**
   * Inform the Mad Paws team if the situation isn’t resolved quickly, and seek their guidance on handling the matter.
6. **Report the Issue**
   * Document the situation, including communication attempts with the Pet Owner, for transparency and record-keeping.
7. **Seek Guidance**
   * Work with Mad Paws Support to determine the best course of action if the Pet Owner remains unresponsive.
8. **Document Everything**
   * Keep detailed records of communication, care provided, and any changes to the pet’s stay.
9. **Follow Up**
   * Stay in touch with the Pet Owner or Mad Paws Support until the situation is resolved.


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## **Related Articles**

* [Pet Care Guidelines For Extended Stays](https://madpaws.brainfi.sh/articles/pet-care-guidelines-for-extended-stays-HxC9GtxEfW)
* [Can I Create A Booking For A Pet Owner?](https://madpaws.brainfi.sh/articles/can-i-create-a-booking-for-a-pet-owner-3wZH2Oh3HI)


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## **FAQs & Tips**

### **FAQs**

* **What if I can’t reach the Pet Owner?**

  
  
* **Can I charge extra for extended care?**

  
  
* **What should I do if I suspect the pet has been abandoned?**

  


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### **Tips**

* **Remain Professional**. Communicate calmly and clearly with the Pet Owner throughout the situation.
* **Plan for Emergencies**. Always have a backup plan for unexpected extended stays.
* **Contact Support Early**. Don’t hesitate to reach out to Mad Paws Support if the issue isn’t resolved quickly.