---
title: "What To Do If My Pet Sitter Cancels My Paid Booking"
description: "Available on Mobile/Desktop Bowser or App? ✅ Yes, accessible on both mobile and web platforms."
canonical_url: "https://madpaws.brainfi.sh/articles/what-to-do-if-my-pet-sitter-cancels-my-paid-booking-ys6cayKaQa"
md_url: "https://madpaws.brainfi.sh/articles/what-to-do-if-my-pet-sitter-cancels-my-paid-booking-ys6cayKaQa.md"
---
# What To Do If My Pet Sitter Cancels My Paid Booking

**Available on Mobile/Desktop Bowser or App?** ✅ Yes, accessible on both mobile and web platforms.

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If your Pet Sitter cancels a paid booking, Mad Paws offers full support, including a full refund and assistance in finding a new sitter. Follow these steps to handle the cancellation smoothly.

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## **Instructions**

1. **Check Your Notifications.** You’ll receive a notification via email or the Mad Paws app if your Pet Sitter cancels. Or a Pet Sitter may also contact you directly.
2. **Log In to Your Account.** Access your account to view the cancellation details under the “[Bookings](https://www.madpaws.com.au/bookings)” section.
3. **Initiate the Cancellation.** Send the cancellation request through the “[Bookings](https://www.madpaws.com.au/bookings)” section.
4. **Review Refund Information.** Mad Paws automatically processes a full refund for cancelled bookings. The refund should be completed within 7 days.
5. **Search for a New Sitter.** Use the platform to find available sitters in your area. You can filter by availability, reviews, and badges for faster results.
6. **Contact Customer Support (If Needed).** If you need further assistance, reach out to Mad Paws support through the app or website.

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## **Related Articles**

* [How To Cancel A Booking](https://madpaws.brainfi.sh/articles/how-to-cancel-a-booking-Egivz3gSAD)

* [Understanding Booking Cancellation Policies](https://madpaws.brainfi.sh/articles/understanding-booking-cancellation-policies-viFRx8DgD0)

* [What Is The Mad Paws Cancellation And Refund Policy?](https://madpaws.brainfi.sh/articles/what-is-the-mad-paws-cancellation-and-refund-policy-0dL1b7QXvR)

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## **FAQs and Tips**

**FAQs**

* **Will I get a full refund if my sitter cancels?**

  *Yes, a full refund is automatically processed when a sitter cancels your booking.*

* **Can Mad Paws help me find a new sitter?**

  *Mad Paws can assist you in finding a replacement sitter to ensure your pet’s care is uninterrupted.*

* **How long does it take to receive the refund?**

  *Refunds are typically processed within 7 days.*

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**Tips**

* **Start Your Search Early**. Begin looking for a new sitter as soon as possible to secure a replacement.

* **Use Filters**. Filter sitters by experience, reviews, and badges like the Police Check badge for added peace of mind.

* **Communicate Clearly**. When contacting a new sitter, explain your situation and any specific needs your pet has to ensure a smooth transition.