---
title: "What Is The Mad Paws Cancellation And Refund Policy?"
description: "Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms."
canonical_url: "https://madpaws.brainfi.sh/articles/what-is-the-mad-paws-cancellation-and-refund-policy-Klv4EcAzdD"
md_url: "https://madpaws.brainfi.sh/articles/what-is-the-mad-paws-cancellation-and-refund-policy-Klv4EcAzdD.md"
---
# What Is The Mad Paws Cancellation And Refund Policy?

**Available on Mobile/Desktop Browser or App?** ✅ Yes, accessible on both mobile and web platforms.


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At Mad Paws, we understand that cancellations can be necessary at times. This article outlines our cancellation policies for Pet Owners and Sitters, the refund process, and the conditions under which refunds are applicable.


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## **For Pet Owners: Cancelling a Paid Booking**

**Before the Booking Starts**

* *If a Pet Owner cancels a booking after paying the Pet Service Fee but before the service begins, the Owner will be required to pay any applicable Sitter Cancellation Fee.*
* *The specific cancellation fee depends on the policy chosen by the Pet Sitter, which is available on their profile.*

### **Refund Breakdown for Owners**

* If the booking is cancelled **outside** the sitter's policy timeframe, the Owner will receive a **full refund** of the Pet Service Fee. **Note:** The Booking Fee is non-refundable.

  
* If the cancellation occurs **within** the sitter's policy timeframe, the Owner will receive a **50% refund** of the Pet Service Fee. **Note:** The Booking Fee is still non-refundable, and the sitter will be owed 50% of the Pet Service Fee (minus Mad Paws’ Service Fee).

  

**Special Cases for Repeat Weekly Bookings** All ongoing Repeat Weekly Bookings without a specified end date are subject to the **Flexible Policy**, regardless of the sitter's chosen policy.


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## **For Pet Sitters: Cancelling a Paid Booking**

**If a Pet Sitter cancels a paid booking:**

* Mad Paws will refund the **full amount** to the Owner.
* We will also assist the Pet Owner in finding a replacement sitter.
* Sitters who cancel two paid bookings within three months may have their profile suspended or removed.

**Note:** Mad Paws aims to keep sitter cancellations to a minimum once a booking is confirmed to ensure both Owners and Sitters receive the service and payment they expect.


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## **Related Articles**

* [Mad Paws Cancellation Policy](https://madpaws.brainfi.sh/articles/mad-paws-cancellation-policy-52KQWTdR3P)
* [How to Cancel a Paid Booking on Mad Paws](https://madpaws.brainfi.sh/articles/how-to-cancel-a-paid-booking-on-mad-paws-KNuSVFjcOz)
* [Pet Sitter Cancellations](https://madpaws.brainfi.sh/articles/pet-sitter-cancellations-fdTxQ2D83h)


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## **FAQs & Tips**

**FAQs**

* **What if the Pet Owner cancels outside the sitter's policy timeframe?**

  *You will receive a full refund of the Pet Service Fee, but the Booking Fee is non-refundable.*

  
* **What happens if a sitter cancels my booking?**

  *Mad Paws will refund the full amount paid and help you find a replacement sitter.*