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title: "What Is Repeat Customer Rate?"
description: "Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms."
canonical_url: "https://madpaws.brainfi.sh/articles/what-is-repeat-customer-rate-VWxAcCvLQC"
md_url: "https://madpaws.brainfi.sh/articles/what-is-repeat-customer-rate-VWxAcCvLQC.md"
---
# What Is Repeat Customer Rate?

**Available on Mobile/Desktop Browser or App?** ✅ Yes, accessible on both mobile and web platforms.


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The Repeat Customer Rate refers to the number of first-time Pet Owners who book with you again. It’s an important metric that reflects customer satisfaction and trust.


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## **Instructions**


1. Track your first-time Pet Owners.
2. Record how many return for another booking.
3. Calculate your Repeat Customer Rate using these numbers.


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## **Related Articles**

* [Why Does Increasing Your Repeat Booking Rate Help You?](https://madpaws.brainfi.sh/articles/why-does-increasing-your-repeat-booking-rate-help-you-Z94JQUP27u)
* [How Does Repeat Performance Help A Sitter?](https://madpaws.brainfi.sh/articles/how-does-repeat-performance-help-a-sitter-J3DG1SyNbW)


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## **FAQs**

* **What is a Repeat Customer?**

  *A Repeat Customer is a first-time Pet Owner who books with you again after their initial booking.*


* **What is an example of a Repeat Customer?**

   *If a Pet Owner books with you again after their first booking, you now have one Repeat Customer.*