What Happens If The Automatic Payment Doesn’t Go Through?

Available on Mobile/Desktop Bowser or App? ✅ Yes, accessible on both mobile and web platforms.

If your automatic payment fails, don’t worry—we’ll notify you and provide instructions for making a manual payment to keep your bookings on track.

Instructions

1. Payment Failure Notification
   • You’ll receive a notification if your payment fails. Check your email or app notifications for details.
2. Follow-Up Reminder
   • Mad Paws will send a reminder with instructions for making a manual payment.
3. Sunday Payment Deadline
   • Ensure the payment is completed by Sunday to avoid disruption to your bookings.
4. Cancellation Notification
   • If payment is not received by the deadline, you’ll get a notification about the cancellation of affected bookings.
5. Automatic Booking Resumption
   • Once the payment issue is resolved, your Repeat Weekly Bookings (RWB) will automatically resume for the following week.

Related Articles

• When Do I Pay For Repeat Weekly Bookings?

FAQs & Tips

FAQs

• Will I be charged any fees if my payment fails?

  Mad Paws does not charge any extra fees for failed payments. However, it’s best to make the payment as soon as possible to avoid booking cancellations.

Tips

• Keep Payment Details Updated. Regularly check that your credit card or payment method is valid to avoid disruptions.
• Set a Payment Reminder. Add a reminder to your calendar to ensure payments are processed on time.
• Act Quickly. Resolve payment issues as soon as you’re notified to prevent booking cancellations.