---
title: "Adding a Pet to an Existing Paid Booking"
description: "Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms."
canonical_url: "https://madpaws.brainfi.sh/articles/untitled-SN1zC6gDvC"
md_url: "https://madpaws.brainfi.sh/articles/untitled-SN1zC6gDvC.md"
---
# Adding a Pet to an Existing Paid Booking

**Available on Mobile/Desktop Browser or App?** ✅ Yes, accessible on both mobile and web platforms.

Once a booking has been paid for, you can no longer add another pet. To include one, please follow our guide on creating a new booking with the additional pet.

## **Instructions:**

**Create or Add the Pet Profile**

The Pet Owner should first create a profile for the additional pet in their Mad Paws account.

**Confirm Changes With the Sitter**

Before proceeding, ensure the Pet Sitter agrees to the updated booking details.

**Cancel the paid booking**

This will automatically send a request to the customer support team to process the refund.

**Submit a New Booking Request**

Create a new booking request with the Pet Sitter, including all pets that need to be booked in.

**Finalise the Booking**

The pet sitter must approve the new booking. Once approved, the pet owner needs to complete the payment to lock in the booking.

## **Related Articles**

* [How To Edit A Paid Booking Request](/articles/how-to-edit-a-paid-booking-request-MZl2E32kNW)

* [How To Cancel A Booking](https://madpaws.brainfi.sh/articles/how-to-cancel-a-booking-Egivz3gSAD)

* [Understanding Booking Cancellation Policies](https://madpaws.brainfi.sh/articles/understanding-booking-cancellation-policies-viFRx8DgD0)

## **FAQs**

* **How soon will I receive my refund?**

  *Once Customer Support cancels the booking, the Finance Team processes the refund within* ***24–48 hours****. Please note that the refund may take* ***5–7 business days*** *to appear in your bank account, depending on your bank’s processing times and policies.*

- **Can I add a pet to an unpaid booking?**

  *You cannot add a pet to an unpaid booking. Please cancel the current request and create a new booking with the correct pet details.*