---
title: "Understanding Mad Paws Guarantee"
description: "Available on Mobile/Desktop Bowser or App? ✅ Yes, accessible on both mobile and web platforms."
canonical_url: "https://madpaws.brainfi.sh/articles/understanding-mad-paws-guarantee-eGY35M267m"
md_url: "https://madpaws.brainfi.sh/articles/understanding-mad-paws-guarantee-eGY35M267m.md"
---
# Understanding Mad Paws Guarantee

**Available on Mobile/Desktop Bowser or App?** ✅ Yes, accessible on both mobile and web platforms.


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The **Mad Paws Guarantee** may apply to eligible incidents that occur during a valid booking made and paid for through the Mad Paws platform. It provides limited reimbursement for specific pet injuries, property damage, or third-party injury, subject to strict conditions, exclusions, and supporting evidence requirements.

 


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## **Steps to Make a Claim**


1. **Check Eligibility**
   The incident must occur during a confirmed booking fully paid via Mad Paws and meet Guarantee conditions.

   Mad Paws Guarantee Terms [(Click here)](https://www.madpaws.com.au/about/mad-paws-guarantee/?utm_campaign=MP_AllSitters_MPGuarantee1_Opens&utm_content=TCsUpdate&utm_medium=email_action&utm_source=customer.io)
2. **Report the Incident Immediately**
   Contact Mad Paws Support as soon as possible (48 hours from when the incident occurred).
3. **Provide Documentation**
   Submit relevant evidence, which may include:
   * Vet invoices and reports (if applicable)
   * Photos and incident details
   * Communication with the other party
   * Any supporting receipts or records
4. **Cooperate During Review**
   Mad Paws may request additional information to assess the claim.


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## **Related Articles**

* [Emergency Procedures For Pet Sitters](https://madpaws.brainfi.sh/en-us/articles/emergency-procedures-for-pet-sitters-RTTjMK6MME)
* [I Have A Complaint About The Pet Sitter/Service](https://madpaws.brainfi.sh/en-us/articles/i-have-a-complaint-about-the-pet-sitterservice-jgHrB96Jf0)


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## **FAQs**

* **Is the Mad Paws Guarantee available for off-platform bookings?**
  *No. It only applies to bookings made and fully paid through Mad Paws.*


* **What does it cover?**
  *It may cover eligible vet expenses, property damage, or third-party injury, subject to the full Guarantee Terms and exclusions.*


* **How fast should I report an incident?**
  *As soon as possible, and within the required reporting timeframe (typically within 48 hours for most incidents).*


* **What affects claim approval?**
  *Eligibility, timing, documentation quality, and compliance with the Guarantee Terms.*