---
title: "Understanding Booking Status"
description: "Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms."
canonical_url: "https://madpaws.brainfi.sh/articles/understanding-booking-status-yD584tWaOi"
md_url: "https://madpaws.brainfi.sh/articles/understanding-booking-status-yD584tWaOi.md"
---
# Understanding Booking Status

**Available on Mobile/Desktop Browser or App?** ✅ Yes, accessible on both mobile and web platforms.


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Understanding booking statuses is essential for managing your appointments effectively. This guide explains the different booking statuses on Mad Paws and what actions are needed for each.


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## **Instructions**

##  Key Booking Statuses


1. **Pending** **-** The booking request has been received but is not yet accepted or confirmed. Review the details and decide whether to accept or decline the request.
2. **Approved** **-** The booking has been accepted by you. It's recommended to conduct a Meet and Greet before the owner pays.
3. **Paid** **-** The booking has been confirmed with payment. You’re expected to provide the pet-sitting services as agreed.
4. **Completed** **-** This status indicates the services were provided, and the booking has ended. It’s either confirmed by the pet owner or auto-confirmed 7 days after the end of the booking.
5. **Cancelled** **-** The booking was cancelled by either party. This could happen due to changes in plans or emergencies.
6. **Archived** **-** The booking was confirmed but not paid for, and is no longer valid.


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##  How to Check Booking Status


1. Log In to Your Mad Paws Account
2. Navigate to Your Bookings
3. View Booking Details
4. Monitor Booking Progress


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##  Actions Based on Booking Status


1. **Pending** **-** Review the booking request carefully. Ensure all details are correct before accepting or declining.
2. **Approved** **-** Prepare for the pet-sitting services. Confirm details with the pet owner and conduct a Meet and Greet, especially for first-time bookings.
3. **Paid** **-** Provide the agreed-upon services and maintain regular communication with the pet owner.
4. **Completed** **-** Confirm that all services were provided to the pet owner's satisfaction. Leave any necessary feedback or notes.
5. **Cancelled** **-** Review the reason for cancellation if applicable and update your availability.
6. **Archived** **-** The booking expired without payment. No further action is required.


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## **Related Articles**

* [Essential Communication Tips for Pet Sitters](https://madpaws.brainfi.sh/articles/essential-communication-tips-for-pet-sitters-Lt9XuR4L30)
* [How to Approve a Booking Request](https://madpaws.brainfi.sh/articles/how-to-approve-a-booking-request-NsH3Z7Jzv8)
* [How to Decline A Booking Request](https://madpaws.brainfi.sh/articles/how-to-decline-a-booking-request-x9dNe9jGj5)


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## **FAQs & Tips**

FAQs

* **What happens if I don't accept a pending booking?**

  *If you don’t respond within a reasonable time, the request may expire. It's important to stay prompt in your responses to keep bookings active.*

  
* **Can I reinstate a cancelled booking?**

  *No, once a booking is cancelled, a new request will need to be sent if both parties agree to create a new booking.*