---
title: "Understanding Booking Cancellation Policies"
description: "Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms."
canonical_url: "https://madpaws.brainfi.sh/articles/understanding-booking-cancellation-policies-viFRx8DgD0"
md_url: "https://madpaws.brainfi.sh/articles/understanding-booking-cancellation-policies-viFRx8DgD0.md"
---
# Understanding Booking Cancellation Policies

**Available on Mobile/Desktop Browser or App?** ✅ Yes, accessible on both mobile and web platforms.

***

Understanding Mad Paws’ cancellation policies ensures a smooth experience and transparency when cancelling a paid booking, with clear guidelines for refunds and fees.

***

## **Instructions**

1. **Pet Owner Cancellations**

   * *Pet Owners can cancel paid bookings directly on the Booking Details page.*
   * *Review fees and refund details before cancelling to make an informed decision.*
2. **Pet Sitter Cancellations**

   * *Sitters should provide as much notice as possible to minimise inconvenience.*
   * *Sitters cancelling may affect their reputation or incur penalties.*
   * *Sitters are asked to communicate the cancellation reason with the Owner.*
3. **Contacting Support**

   * *For additional help or special cases, contact the Mad Paws Support team via Live Chat.*

***

## **Related Articles**

* [How To Cancel A Booking](https://madpaws.brainfi.sh/articles/how-do-i-cancel-a-paid-booking-l1RRkFdMRS)

***

## **FAQs**

* **How do I know the refund amount before cancelling?**

  *Mad Paws displays an estimated refund breakdown based on the booking’s cancellation policy before you finalise the cancellation.*
* **Will I get a full refund if I cancel?**

  *Refunds depend on the timing and policy applied to the booking, which may result in a partial refund.*
* **What if my sitter cancels?**

  *If a sitter cancels, you’ll receive a full refund, and Mad Paws will assist in finding a replacement sitter if needed.*
* **What should I do if I need help with cancellation?**

  *Reach out to the Customer Support team via Live Chat or Submit a Ticket for assistance with any special requests.*