---
title: "The Pet Has Caused Damage to Property: What to Do?"
description: "When a pet causes damage during a booking, quick, structured action matters. The Mad Paws Guarantee may provide support for eligible incidents, subject to assessment and policy conditions. The goal is simple: document clearly, communicate early, and escalate correctly."
canonical_url: "https://madpaws.brainfi.sh/articles/the-pet-has-caused-damage-to-property-what-to-do-iwr6y6KxcW"
md_url: "https://madpaws.brainfi.sh/articles/the-pet-has-caused-damage-to-property-what-to-do-iwr6y6KxcW.md"
---
# The Pet Has Caused Damage to Property: What to Do?

When a pet causes damage during a booking, quick, structured action matters. The **Mad Paws Guarantee** may provide support for eligible incidents, subject to assessment and policy conditions. The goal is simple: document clearly, communicate early, and escalate correctly.

 

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## **Instructions**

**Ensure Safety First**\
 Make sure the area is safe for you, the pet, and anyone else present before addressing the damage.

**Assess and Document the Damage**\
 Take clear photos and videos from multiple angles. Capture context (before/after if available) and note time and circumstances.

**Review Booking Details & Guarantee Eligibility**\
 Check the booking terms and what may be eligible under the Mad Paws Guarantee, including any exclusions or required evidence.

**Inform the Pet Owner Promptly**\
 Share what happened factually. Keep it neutral—no assumptions, just observations and evidence.

**Submit a Report via Support**\
 Contact Mad Paws Support and provide all documentation. Include photos, description of events, and communication with the owner.

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## **Related Articles**

* [Mad Paws Guarantee](https://www.madpaws.com.au/about/mad-paws-guarantee/)

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## **FAQs**

* **Does the Mad Paws Guarantee cover property damage caused by pets?**\
  Coverage may apply depending on the situation and eligibility under the Guarantee. Each claim is reviewed individually.
* **What happens after I report the damage?**\
  Support will assess the case, review evidence from both parties, and advise on next steps.