---
title: "Safe Communication on Mad Paws"
description: "Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms."
canonical_url: "https://madpaws.brainfi.sh/articles/safe-communication-on-mad-paws-f2kjDbbIoW"
md_url: "https://madpaws.brainfi.sh/articles/safe-communication-on-mad-paws-f2kjDbbIoW.md"
---
# Safe Communication on Mad Paws

Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms.


---

Keeping communication safe and secure is an important part of protecting both Pet Owners and Pet Sitters. Mad Paws provides an in-app messaging system designed to help you organise bookings, share important details, and stay protected under the Mad Paws Guarantee.


---

## Why Use Mad Paws Messaging?


1. **Safety First** – All conversations are stored within the platform for transparency.
2. **Insurance & Guarantee Coverage** – Only bookings and communications through Mad Paws are covered.
3. **Easy Record Keeping** – You’ll have a complete history of conversations tied to each booking.
4. **Fraud Prevention** – Staying on-platform helps us detect and stop suspicious activity.


---

## Communication Do’s ✅

* Use the Mad Paws messaging system for all chats and booking arrangements.
* Share pet details, booking times, and requirements only through the app.
* If you’re ever unsure about a request, contact Support before proceeding.


---

## Communication Don’ts ❌

* Don’t share personal email, phone number, or banking details outside of the platform.
* Don’t agree to payments outside Mad Paws. This removes your protection under the Mad Paws Guarantee.
* Don’t click on suspicious links or attachments sent in messages.


---

## Related Articles

* [Fraud Prevention Policy and Procedures](https://madpaws.brainfi.sh/articles/fraud-prevention-policy-procedures-gUVZyT7dNJ)
* [How to Report Suspicious Activity](https://madpaws.brainfi.sh/articles/how-to-report-suspicious-activity-BZHivzfJqy)
* [Suspicious Messages Posing as Mad Paws Support](https://madpaws.brainfi.sh/en-us/articles/suspicious-messages-posing-as-mad-paws-support-PibY2SHEUc)


---

## FAQs & Tips

* **Why can’t I just share my number to make things easier?** 

  *Exchanging details outside the app puts you at risk of scams and removes your protection under Mad Paws’ Guarantee.*
* **What if a Pet Owner insists on taking communication offline?**

  *Decline politely and report the behaviour to Support. We’ll investigate.*