---
title: "Requesting A Payment Receipt"
description: "If you need a tax invoice for your booking, our Customer Support team can assist you. Simply reach out with the relevant details, and we’ll ensure your request is handled promptly."
canonical_url: "https://madpaws.brainfi.sh/articles/requesting-a-payment-receipt-YHluoYERNe"
md_url: "https://madpaws.brainfi.sh/articles/requesting-a-payment-receipt-YHluoYERNe.md"
---
# Requesting A Payment Receipt

If you need a tax invoice for your booking, our Customer Support team can assist you. Simply reach out with the relevant details, and we’ll ensure your request is handled promptly.


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## **Instructions**


1. **Log in to Your Mad Paws Account**
2. **Locate Your Booking Number**

   Go to the ***Bookings*** section to find the booking number related to the invoice request.
3. **Contact Customer Support**

   Use the chat icon or submit a support ticket via the Help Centre.
4. **Provide the Required Details**

   *Include your booking number and specify your request for a tax invoice.*


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## **FAQs & Tips**

**FAQs**

* **Can I download a tax invoice directly from the platform?**

  *Currently, tax invoices are only available through Customer Support.*
* **How long does it take to receive a tax invoice?**

  *The process typically takes 1–3 business days once you’ve submitted your request.*


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**Tips**

* **Keep Booking Numbers Handy.** Always note your booking numbers for easier reference when requesting an invoice.
* **Request Early.** If you know you’ll need a tax invoice, contact Customer Support shortly after the booking is confirmed to avoid delays.
* **Check for Completeness.** Verify that all booking details are correct before requesting your invoice.