Owner Guide: Post-Booking Confirmation
Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms.
Once a booking ends, Pet Owners can confirm its completion in their Mad Paws account. Confirming the booking not only finalises the process but also allows the Pet Owner to leave a review for the Sitter, helping other pet owners make informed choices.
Instructions
1. Email Prompt to Confirm
- Check your inbox for a confirmation email from Mad Paws. It will guide you on how to finalise the booking.
2. Log into Your Mad Paws Account
- Access your account through the app or website.
3. Confirm End of Stay
- Navigate to the booking and click Confirm End of Stay to finalise the process.
4. Leave a Review
- Provide feedback about your experience with the Sitter. Reviews help maintain quality service and build trust in the community.
Related Articles
- How to Withdraw the Funds from My Mad Paws Balance
- When Can I get Review?
- What Happens After A Booking Finishes?
FAQs & Tips
FAQs
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Why is it important to confirm the booking?
Confirming the booking allows funds to be released to the Sitter and provides an opportunity to leave a review.
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What if I forget to confirm?
If not confirmed, funds are released automatically after 7 days, but confirming sooner allows you to review your Sitter.
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Can I skip giving a review?
The only time reviews are skipped is if you let the system auto-confirms the booking. This gives the Pet Sitter an automatic 5-star and a blank review.
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Can I change my review?
Yes you may. However, you need to contact the Customer Support team and give a reason to why the review needs to be edited.
Tips
- Confirm the booking promptly to avoid delays in payment for your Sitter.
- Use reviews to share your experience and help other Pet Owners choose the right Sitter.
- Always provide honest and constructive feedback to support the Mad Paws community.