---
title: "My Pet Sitter Cancelled My Booking"
description: "Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms."
canonical_url: "https://madpaws.brainfi.sh/articles/my-pet-sitter-cancelled-my-booking-1lgtxZ0udQ"
md_url: "https://madpaws.brainfi.sh/articles/my-pet-sitter-cancelled-my-booking-1lgtxZ0udQ.md"
---
# My Pet Sitter Cancelled My Booking

**Available on Mobile/Desktop Browser or App?** ✅ Yes, accessible on both mobile and web platforms.

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If your Pet Sitter cancels your booking, Mad Paws is here to help you find an alternative quickly and ensure your pet’s care is not disrupted. Follow these steps to manage the situation and secure a new Sitter.

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## **Instructions**

1. **Check the Cancellation Notification**

   * Log in to your Mad Paws account and review the cancellation notification.
   * The notification will include details about the cancelled booking.
2. **Search for a New Pet Sitter**

   * Go to the **Find a Sitter** section.
   * Use filters to search for Sitters available on your required dates.
   * Send booking requests to multiple Sitters to increase your chances of finding an alternative quickly.
3. **Contact Mad Paws Support**

   * If you’re unable to find a replacement or need assistance, contact Mad Paws Support.
   * Provide details about your original booking and your pet’s needs.
4. **Discuss the Cancellation with the Original Sitter**

   * If you wish to understand the reason for the cancellation, message the Sitter via the Mad Paws platform.
   * While cancellations can be unavoidable, understanding the circumstances may help in planning future bookings.
5. **Consider Flexible Dates**

   * If your travel plans allow, consider adjusting your dates to align with another Sitter’s availability.
6. **Review Refund Options**

   * Mad Paws will process a refund for the cancelled booking.
   * Check your payment method for the refund timeline and confirmation.

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## **Related Articles**

* [How to Find a Replacement Pet Sitter Quickly](https://madpaws.brainfi.sh/articles/how-to-find-a-replacement-pet-sitter-quickly-wPQ1fkXwuM)
* [What Is The Mad Paws Cancellation And Refund Policy?](https://madpaws.brainfi.sh/articles/what-is-the-mad-paws-cancellation-and-refund-policy-0dL1b7QXvR)
* [What To Do If My Pet Sitter Cancels My Paid Booking](https://madpaws.brainfi.sh/articles/what-to-do-if-my-pet-sitter-cancels-my-paid-booking-ys6cayKaQa)

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## **FAQs**

* **What happens to my payment if my Sitter cancels?**

  *Your payment will be refunded in full, and you can use the refunded amount to book a new Sitter.*
* **How quickly can I find a replacement Sitter?**

  *This depends on availability in your area, but sending multiple booking requests increases your chances of securing a new Sitter quickly.*
* **Can I leave a review for a cancelled booking?**

  *No, reviews are only applicable for completed bookings.*