---
title: "Possible Pet Owner Violations"
description: "Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms."
canonical_url: "https://madpaws.brainfi.sh/articles/mad-paws-pet-owners-user-violations-C87WT7vijP"
md_url: "https://madpaws.brainfi.sh/articles/mad-paws-pet-owners-user-violations-C87WT7vijP.md"
---
# Possible Pet Owner Violations

**Available on Mobile/Desktop Browser or App?** ✅ Yes, accessible on both mobile and web platforms.


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Pet Owners on Mad Paws are expected to adhere to platform standards to ensure a safe and positive experience for all users. Violations can lead to various actions taken by Mad Paws to maintain the integrity of the platform.


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## **Instructions**


1. **Service Quality**
   * Complaints about service quality are reviewed by the customer service team.
   * Complex cases are escalated to the Sitter & Trust & Safety team for further action.
2. **Fraud**
   * Fraudulent activities, including referral fraud and unauthorised credit card use, are strictly prohibited.
3. **Dangerous Pets**
   * Pets found to be dangerous or with a history of aggression may result in the removal of both the pet and the owner from the platform for safety reasons.
4. **Offline Bookings**
   * All bookings must be paid through the platform. Cash payment are strictly prohibited.


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## **Related Articles**

* [Possible Pet Sitter Violations](https://madpaws.brainfi.sh/articles/mad-paws-pet-sitters-user-violations-wwzNEQMHtZ)
* [Mad Paws User Violations Policy : General Overview](https://madpaws.brainfi.sh/articles/mad-paws-user-violations-policy-general-overview-rZWm3dY6TS)
* [Can I Receive Payment for a Booking in Cash?](https://madpaws.brainfi.sh/articles/can-i-receive-payment-for-a-booking-in-cash-BCLnGfOxu7)


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## **FAQs & Tips**

### **FAQs**

* **What happens if my pet is deemed dangerous?**

  *If a pet is found to be dangerous, both the pet and the owner may be removed from the platform to ensure the safety of all users.*

  
* **What is considered fraud on the platform?**

  *Fraud includes actions like referral fraud, unauthorised use of stolen credit cards, and any attempt to bypass platform rules for personal gain.*