---
title: "I Want to Chat With A Live Agent"
description: "Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms."
canonical_url: "https://madpaws.brainfi.sh/articles/i-want-to-chat-with-a-live-agent-tiOUePAGqK"
md_url: "https://madpaws.brainfi.sh/articles/i-want-to-chat-with-a-live-agent-tiOUePAGqK.md"
---
# I Want to Chat With A Live Agent

**Available on Mobile/Desktop Browser or App?** ✅ Yes, accessible on both mobile and web platforms.


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You can chat with a live agent by clicking the green chat bubble on the Mad Paws website or app. Live agents are available weekdays from 8:00 AM to 8:00 PM and weekends from 10:00 AM to 6:00 PM.


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## *Instructions*


1. Go to the Mad Paws website or open the app.
2. Locate the green chat bubble at the bottom right corner of the screen.
3. Click the bubble to start a live chat.
4. Type your query and wait for a live agent to respond during the operating hours.


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## **Related Articles**

* [How To Contact Support](https://madpaws.brainfi.sh/articles/how-to-contact-support-mBpBxp6EFq)


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## **FAQs & Tips**

#### FAQs

* **What are the live chat hours?**

  *Live agents are available weekdays from 8:00 AM to 8:00 PM and weekends from 10:00 AM to 6:00 PM.*

  
* **Can I chat outside these hours?**

  *No, live chat is only available during the specified times. Outside of these hours, you can leave a message, and the team will respond as soon as possible.*

  
* **What kind of support can I get from live chat?**

  *Live agents can assist with bookings, account issues, payment queries, and general questions about using Mad Paws.*


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#### Tips

* **Prepare Your Query**. Have your booking ID or account details ready for faster assistance.
* **Use Help Centre First**. Many common questions can be answered in the Help Centre, saving you time.
* **Be Patient**. During busy periods, wait times for a live agent may be longer, but your query will be addressed as soon as possible.