---
title: "I Have Feedback About The Owner/Pet"
description: "We value your feedback and encourage you to contact us with important details about the owner or pet."
canonical_url: "https://madpaws.brainfi.sh/articles/i-have-feedback-about-the-ownerpet-RJPcII0pZE"
md_url: "https://madpaws.brainfi.sh/articles/i-have-feedback-about-the-ownerpet-RJPcII0pZE.md"
---
# I Have Feedback About The Owner/Pet

We value your feedback and encourage you to contact us with important details about the owner or pet.

***

## **Instructions**

1. **Provide Your Contact Information**

   Include your name and the email address linked to your Mad Paws account.
2. **Include Booking Details**

   Share the booking ID or any relevant information to help us locate the specific booking.
3. **Summarise Your Feedback**

   Clearly describe your concerns or observations about the owner or pet.
4. **Share Supporting Documents**

   Attach any relevant photos, screenshots, or evidence to support your feedback.
5. **Contact Us**

   ***Live Chat***: Use the green chat icon at the bottom right corner of your screen during business hours.

   ***Emergencies***: Call us directly on **02 8046 6536** if the matter requires urgent attention.

***

## **Related Articles**

* [Can I Remove or Respond to a Review?](https://madpaws.brainfi.sh/articles/can-i-remove-or-respond-to-a-review-TE7ek8znuI)

* [How do I Provide Feedback About a Pet to a Pet Owner?](https://madpaws.brainfi.sh/articles/how-do-i-provide-feedback-about-a-pet-to-a-pet-owner-EjBYfbXUxz)

* [How to leave a Review as a Pet Sitter](https://madpaws.brainfi.sh/articles/how-to-leave-a-review-as-a-pet-sitter-JRhBs9hMKD)

***

## **FAQs**

* **How can I contact you during business hours?**

  *You can reach us by clicking the green chat icon at the bottom right corner of your screen during business hours.*

* **What are your business hours?**

  *Our hours are 8:00AM to 8:00PM AEST from Monday to Friday, and 10:00AM to 5:00PM AEST on weekends.*

* **What should I do in an emergency?**

  *If you deem the situation an emergency, please call us on 02 8046 6536 during the hours provided above or send us an email at trust\@madpaws.com.au*