---
title: "I Have A Paid Booking And I Can’t Contact the Pet Sitter"
description: "Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms."
canonical_url: "https://madpaws.brainfi.sh/articles/i-have-a-paid-booking-and-i-cant-contact-the-pet-sitter-0xiEcBeKuB"
md_url: "https://madpaws.brainfi.sh/articles/i-have-a-paid-booking-and-i-cant-contact-the-pet-sitter-0xiEcBeKuB.md"
---
# I Have A Paid Booking And I Can’t Contact the Pet Sitter

**Available on Mobile/Desktop Browser or App?** ✅ Yes, accessible on both mobile and web platforms.


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If you’re unable to reach your pet sitter for a paid booking, follow these steps to resolve the issue and, if necessary, connect with Mad Paws Customer Support.


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## **Instructions**


1. **Try All Communication Methods**

   ***Mad Paws Messages*.** Send a message through the platform to ensure the sitter is notified.

   ***Phone Call or SMS*.** If the sitter provided a phone number, attempt direct contact.

   ***Email*:** Check if the sitter has shared an email address for urgent communication.
2. **Escalate to Customer Support**
   * **Chat with Support.** Use the chat feature in the app or website for immediate assistance.
   * **Provide Key Details.** Share important information such as:
     * Your booking number
     * The dates and type of service
     * Your attempts to reach the sitter
3. **Explore Replacement Options**

   If the sitter remains unresponsive, Customer Support can assist in finding a replacement sitter for your booking.


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## **Related Articles**

* [What is the Mad Paws Cancellation and Refund Policy?](https://madpaws.brainfi.sh/articles/what-is-the-mad-paws-cancellation-and-refund-policy-Klv4EcAzdD)
* [How Does The Mad Paws Booking Flow Work?](https://madpaws.brainfi.sh/articles/how-does-the-mad-paws-booking-flow-work-SJJ5aEcFpZ)
* [What To Do If My Pet Sitter Cancels My Paid Booking](https://madpaws.brainfi.sh/articles/what-to-do-if-my-pet-sitter-cancels-my-paid-booking-ys6cayKaQa)


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## **FAQs & Tips**

**FAQs**

* **What if my sitter becomes unreachable after my pet has already been dropped off?**

  *Contact Customer Support immediately for guidance.*
* **Can I request a refund if my sitter is unresponsive?**

  *Refunds may be considered on a case-by-case basis depending on the circumstances.*


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**Tips**

* **Confirm Contact Details Early.** Ensure you have all communication details from the sitter before the booking begins.
* **Act Quickly.** Reach out to Support as soon as possible if communication issues arise.
* **Document Attempts.** Keep a record of your messages and calls for reference when contacting Support.