---
title: "I Have A Complaint About The Pet Sitter/Service"
description: "If you have a complaint about a Pet Sitter or the service received, Mad Paws takes all feedback seriously and will work with you to address any issues. For a swift resolution, we recommend first attempting to communicate with the Sitter directly."
canonical_url: "https://madpaws.brainfi.sh/articles/i-have-a-complaint-about-the-pet-sitterservice-jgHrB96Jf0"
md_url: "https://madpaws.brainfi.sh/articles/i-have-a-complaint-about-the-pet-sitterservice-jgHrB96Jf0.md"
---
# I Have A Complaint About The Pet Sitter/Service

If you have a complaint about a Pet Sitter or the service received, Mad Paws takes all feedback seriously and will work with you to address any issues. For a swift resolution, we recommend first attempting to communicate with the Sitter directly.


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## **Instructions**


1. **Talk to Your Pet Sitter First**
   * Reach out to your Pet Sitter through the Mad Paws inbox to discuss your concerns. Clear, calm communication often resolves minor issues quickly.
2. **Escalate the Complaint to Mad Paws**
   * If the issue isn’t resolved after talking to your Sitter, email **[trust@madpaws.com.au](mailto:service@madpaws.com.au)** with the following details:
     * **Your contact information**
     * **Booking number**
     * **A brief summary of the issue**
     * **Your expectations for resolution**
3. **Contact for Urgent Issues**
   * For emergencies during business hours, call Mad Paws at **02 8046 6536**.


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### **Mad Paws Business Hours**

* **Monday to Friday**: 9:00 AM – 5:00 PM AEST
* **Weekend**: 10:00 AM – 5:00 PM AEST


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## **Related Articles**

* [Reporting an Issue with a Pet Sitter](https://madpaws.brainfi.sh/articles/how-to-report-a-pet-sitter-PZnpEIOfpr)
* [Mad Paws Guarantee](https://www.madpaws.com.au/about/mad-paws-guarantee/)
* [Is the Mad Paws Guarantee Insurance?](https://madpaws.brainfi.sh/en-us/articles/is-the-mad-paws-guarantee-insurance-t5xclDQy25)


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## **FAQs**

* **What’s the best way to resolve a minor issue?**

  *Communicating directly with the Sitter through the Mad Paws inbox is often the quickest way to address minor concerns.*
* **How quickly will Mad Paws respond to my complaint?**

  *Mad Paws aims to respond to complaints within 1–2 business days.*
* **When should I report to Mad Paws?**

  *All incidents should be reported within 48 hours for when it occurred.*