---
title: "I Have A Complaint About The Owner Or Pet"
description: "Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms."
canonical_url: "https://madpaws.brainfi.sh/articles/i-have-a-complaint-about-the-owner-or-pet-WEGeN2eont"
md_url: "https://madpaws.brainfi.sh/articles/i-have-a-complaint-about-the-owner-or-pet-WEGeN2eont.md"
---
# I Have A Complaint About The Owner Or Pet

**Available on Mobile/Desktop Browser or App?** ✅ Yes, accessible on both mobile and web platforms.


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Try resolving issues directly first. If that fails, submit a complaint to Support with full details and evidence. Early reporting helps ensure faster review and better outcomes under the **Mad Paws Guarantee** and platform policies.


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## **Instructions**

### **1. Attempt direct resolution first** 

* Where safe and appropriate, communicate with the pet owner via the platform
* Clearly explain the concern and try to agree on a solution
* Most issues are resolved at this stage without escalation

### **2. Escalate to Mad Paws Support**

If the issue cannot be resolved, submit a complaint to Support as soon as possible.

Include the following details:

* **Your details**: Full name and contact information
* **Booking reference**: The relevant booking number
* **Summary of the issue**: Clear, factual explanation of what happened
* **Desired outcome**: What resolution you are seeking
* **Supporting evidence**: Screenshots, messages, photos, or any relevant documentation

### **3. Review and assessment**

* The Support team will review the complaint based on the **Mad Paws Terms of Service** and available evidence
* Where needed, both parties may be contacted for clarification before a decision is made


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## **Related Articles**

* [How to View Booking Status](https://madpaws.brainfi.sh/articles/how-to-view-booking-status-1eQoRDUu2W)
* [How do I Provide Feedback About a Pet to a Pet Owner?](https://madpaws.brainfi.sh/articles/how-do-i-provide-feedback-about-a-pet-to-a-pet-owner-EjBYfbXUxz)
* [How To Raise A Dispute With A Booking?](https://madpaws.brainfi.sh/articles/how-to-raise-a-dispute-with-a-booking-X9g58ktLbi)
* [Can I Block A Pet Owner?](https://madpaws.brainfi.sh/articles/can-i-block-a-pet-owner-G13sxGNQlW)


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## **FAQs & Tips**

### **FAQs**

**Can I leave a review for the pet owner?**
Yes. Reviews can be submitted after the booking is completed and help inform future sitters.

**How long does complaint resolution take?**
Timeframes vary depending on complexity, but providing complete details helps speed up the process.

**What if the issue is urgent?**
If there is immediate risk to safety (pet or person), contact Support straight away through urgent channels if available.

**What if someone is injured or there is an emergency?**
Prioritise safety first and contact emergency services if required, then notify Mad Paws Support as soon as possible.



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### **Tips**

* **Document Everything**. Keep records of all communications and incidents for reference.
* **Stay Calm and Professional**. Maintaining a calm approach helps to resolve issues faster.
* **Reach Out Early**. Don’t wait too long to report problems—early intervention can prevent escalation.