---
title: "I Can't Find A Sitter's Profile"
description: "Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms."
canonical_url: "https://madpaws.brainfi.sh/articles/i-cant-find-a-sitters-profile-9v5lToJZhU"
md_url: "https://madpaws.brainfi.sh/articles/i-cant-find-a-sitters-profile-9v5lToJZhU.md"
---
# I Can't Find A Sitter's Profile

**Available on Mobile/Desktop Browser or App?** ✅ Yes, accessible on both mobile and web platforms.

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If you’re having trouble locating a pet sitter’s profile on Mad Paws, here are a few possible explanations and steps to follow.

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## **Instructions**

1. **Check Availability**

   The sitter may not be available for the dates you're searching. Make sure the dates you selected align with their schedule.
2. **Verify Dates**

   Ensure you're searching for the correct booking dates, as availability can vary based on timing.
3. **Profile Accessibility**

   Some sitters may temporarily disable their profiles or limit availability. Check if they’ve made any updates.
4. **Check Favorites List**

   If the sitter is one of your favorites, confirm they haven't deactivated or updated their profile.
5. **Look for Profile Changes**

   Profiles may be hidden or temporarily inactive. Verify if the sitter has made any recent changes to their status.
6. **Contact Support for Help**

   If you still can’t find the profile, reach out to Mad Paws Customer Support for assistance.

***

## **Related Articles**

* [How Do I Find A Pet Sitter For My Pet?](https://madpaws.brainfi.sh/articles/how-do-i-find-a-pet-sitter-for-my-pet-EVP8QXKWWa)
* [I Need To Know My Pet Sitter's Address](https://madpaws.brainfi.sh/articles/i-need-to-know-my-pet-sitters-address-8xXd0MgnIz)
* [Understanding Booking Flow and Status](https://madpaws.brainfi.sh/articles/understanding-booking-flow-and-status-BbS0f7flUM)

***

## **FAQs**

* **Why can’t I find a specific sitter?**

  *They may be unavailable, or their profile may be inactive.*
* **What if a favorite sitter’s profile is missing?**

  *Contact support, as the sitter may have deactivated their profile or could have limited availability.*
* **Can I view a sitter’s calendar?**

  *No you can’t. Their profile will just be unavailable on the platform.*