---
title: "I Am Not Getting Text Messages"
description: "Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms."
canonical_url: "https://madpaws.brainfi.sh/articles/i-am-not-getting-text-messages-0v40jGAxcC"
md_url: "https://madpaws.brainfi.sh/articles/i-am-not-getting-text-messages-0v40jGAxcC.md"
---
# I Am Not Getting Text Messages

**Available on Mobile/Desktop Browser or App?** ✅ Yes, accessible on both mobile and web platforms.


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Mad Paws minimises duplicate notifications by sending a text message only if you don’t open an email or push notification first. Follow the steps below to manage your settings if you're not receiving SMS alerts.


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## **Instructions (From the Web Browser)**


1. Initial Notification
2. View Notification
3. Secondary SMS Notification
4. Check Email Spam/Junk Folder
5. Allow Push Notifications

    ![I Am Not Getting Text Messages](https://madpaws.brainfi.sh/api/attachments.redirect?id=7276ac22-4adf-4975-97d0-1e1c0e0fbe57)


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## **Related Articles**

* [I Want to Unsubscribe or Delete My Account.](https://madpaws.brainfi.sh/articles/i-want-to-unsubscribe-or-delete-my-account-SQ1xnEO951)
* [Opt Me Out Transactional SMS](https://madpaws.brainfi.sh/articles/opt-me-out-transactional-sms-QqgOzX0w1A)


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## **FAQs and Tips**

**FAQs**

* **Why am I not receiving SMS notifications?**

  *SMS is only sent if you haven’t opened the initial email or push notification for a booking. Make sure to check spam filters for emails and allow push notifications on your device.*

  
* **Can I only receive SMS notifications?**

  *Currently, SMS notifications are secondary and sent only if you don’t open the first email or push.*


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## **Video Tutorial**

[I Am Not Getting Text Messages.mp4 269x583](https://madpaws.brainfi.sh/api/attachments.redirect?id=c2ac90c1-1d19-4a67-9ab2-55ece9fbee2f)