---
title: "How To Report A Pet Sitter"
description: "Reporting a pet sitter through Mad Paws allows Pet Owners to address any service issues effectively. Attempt mediation first, then submit a report with key details if further action is needed."
canonical_url: "https://madpaws.brainfi.sh/articles/how-to-report-a-pet-sitter-PZnpEIOfpr"
md_url: "https://madpaws.brainfi.sh/articles/how-to-report-a-pet-sitter-PZnpEIOfpr.md"
---
# How To Report A Pet Sitter

Reporting a pet sitter through Mad Paws allows Pet Owners to address any service issues effectively. Attempt mediation first, then submit a report with key details if further action is needed.

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## **Instructions**

1. **Attempt Mediation**

   Communicate with the sitter to resolve the issue directly. Most sitters are willing to accommodate and find a solution.
2. **Prepare Your Report**

   Gather the following details:

   * Your contact information

   * Booking number

   * A summary of the incident

   * Your expectations for resolution
3. **Contact Mad Paws within 48 hours from the time the incident occurred**

***

## Related Articles

* [Is Mad Paws Right For My Pet?](https://madpaws.brainfi.sh/articles/is-mad-paws-right-for-my-pet-tQIaVDOc2Z)

* [What Information Does Mad Paws Share?](https://madpaws.brainfi.sh/articles/what-information-does-mad-paws-share-uUH2uUNoNt)

* [Mad Paws Guarantee](https://www.madpaws.com.au/about/mad-paws-guarantee/)

***

## FAQs

* **Is mediation required before I can report a pet sitter?**

  *Mediation is recommended, as it often resolves issues more quickly. However, if this isn’t effective, you can submit a formal report.*

* **How long does it take to receive a response from Mad Paws?**

  *Our team aims to respond within 1–2 business days after receiving your report.*

* **What if my report is related to safety concerns?**

  *For urgent matters, contact emergency services immediately at 000 or your nearest vet. You can also call us at 02 8046 6536 during business hours for urgent but non-emergency issues.*

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