---
title: "How To Raise A Dispute With A Booking?"
description: "Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms."
canonical_url: "https://madpaws.brainfi.sh/articles/how-to-raise-a-dispute-with-a-booking-X9g58ktLbi"
md_url: "https://madpaws.brainfi.sh/articles/how-to-raise-a-dispute-with-a-booking-X9g58ktLbi.md"
---
# How To Raise A Dispute With A Booking?

**Available on Mobile/Desktop Browser or App?** ✅ Yes, accessible on both mobile and web platforms.

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In rare cases where something goes wrong during a booking, Mad Paws can step in to help review and resolve the issue. Most concerns can be settled through direct communication, but if that doesn’t resolve the matter, you can escalate it for formal review.

 

**Important:** Disputes must be raised within the required reporting timeframe to be eligible for review under Mad Paws policies

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## **Instructions**

1. **Attempt direct resolution first**\
   Contact the other party (pet owner or sitter) through the platform messaging system and clearly explain the issue.
2.  **Escalate to Mad Paws Support within the reporting timeframe**\
   If unresolved, submit a support request as soon as possible.\
   *Disputes should be raised promptly after the issue occurs (delayed reports may limit eligibility for review under platform policies).*
3. **Provide complete dispute details**\
   Include the following when submitting your case:
   * **Subject line:** Booking reference number + “DISPUTE”
   * **Written explanation:** Clear summary of what happened
   * **Evidence:** Photos, screenshots, messages, invoices, or any supporting proof
   * **Desired resolution:** What outcome you are requesting
4. **Case review by Mad Paws**\
   The Support or Pet Sitter Manager team will assess the case based on available evidence and the **Mad Paws Terms of Service / Mad Paws Guarantee**.

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## **Related Articles**

* [Essential Communication Tips for Pet Sitters](https://madpaws.brainfi.sh/articles/essential-communication-tips-for-pet-sitters-Lt9XuR4L30)
* [What is a Meet and Greet?](https://madpaws.brainfi.sh/articles/what-is-a-meet-and-greet-PSupRHE2gB)
* [Building Trust with Pet Owners](https://madpaws.brainfi.sh/articles/building-trust-with-pet-owners-U8cKoazCh3)

***

## **FAQs** 

**When should I raise a dispute?**\
As soon as possible after the issue occurs or within 48 hours for when the incident occurred. Delays may affect eligibility for review under the **Mad Paws Guarantee**.

**Do I need to contact the other party first?**\
Yes. Most issues are expected to be resolved through direct communication before escalation.

**What happens after I submit a dispute?**\
Mad Paws will review the case, assess evidence from both sides, and determine an outcome based on platform policies.