---
title: "How to Identify & Report Suspicious Activity"
description: "Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms."
canonical_url: "https://madpaws.brainfi.sh/articles/how-to-identify-report-suspicious-activity-BZHivzfJqy"
md_url: "https://madpaws.brainfi.sh/articles/how-to-identify-report-suspicious-activity-BZHivzfJqy.md"
---
# How to Identify & Report Suspicious Activity

Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms.

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Your safety and trust are at the heart of the Mad Paws community. If you see a message, booking request, or account behaviour that feels suspicious, it’s important to report it straight away.

**If something seems suspicious, it most likely is. Do NOT engage and contact customer support to verify.- Mad Paws will never as you to verify payment information using links.**

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## What Counts as Suspicious Activity?

* Requests to communicate or pay outside of Mad Paws
* Unusual or pushy booking behaviour (e.g. offering high payment to book offline)
* Messages with external links or attachments
* Fake profiles, misleading information, or inconsistencies in communication
* Inappropriate or unsafe requests

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## How to Report Suspicious Activity

1. **From Messages or Bookings**

   * Do not reply.
   * Decline the booking request.
2. **Through the App or Website**

   * Click the “Help” bubble a the lower right hand corner.
3. **Direct Contact**

   * Email: support\@madpaws.com.au
   * Live Chat: Available on the app or website

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## What Happens Next?

* Our Trust & Safety team reviews the report.
* The account may be suspended while we investigate.
* You’ll be updated once the issue is resolved.

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## Related Articles

* [Safe Communication on Mad Paws](https://madpaws.brainfi.sh/en-us/articles/safe-communication-on-mad-paws-f2kjDbbIoW)
* [Suspicious Messages Posing as Mad Paws Support](https://madpaws.brainfi.sh/en-us/articles/suspicious-messages-posing-as-mad-paws-support-PibY2SHEUc)

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## FAQs & Tips

* **Can I report anonymously?**

  *Yes. We won’t share your details with the person you reported.*

- **What if I’m not sure it’s suspicious?**

  *It’s always better to report. Our team will review and let you know if further action is needed.*