---
title: "How To Contact Support"
description: "Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms."
canonical_url: "https://madpaws.brainfi.sh/articles/how-to-contact-support-mbvyvakDM1"
md_url: "https://madpaws.brainfi.sh/articles/how-to-contact-support-mbvyvakDM1.md"
---
# How To Contact Support

**Available on Mobile/Desktop Browser or App?** ✅ Yes, accessible on both mobile and web platforms.


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Our Customer Support team is here to help! Reach out via live chat on our website or search our Help Centre for quick assistance.


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## **Instructions**


1. Visit our website at [madpaws.com.au](https://madpaws.com.au).
2. Look for the blue "Help" box in the bottom right corner of the screen.
3. Search the Help Centre for answers, or start a live chat with our support team during business hours (Mon-Fri, 8–8 pm AEST and 10-6 pm on weekends).
4. Be ready to provide your email address, phone number, and booking number (if available) to help us assist you more effectively.

   
    ![](https://madpaws.brainfi.sh/api/attachments.redirect?id=822ee409-c92e-495a-92a2-30e9d7383f81 " =1247x877")

   
     


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## **FAQs & Tips**

**FAQs**

* **What are the business hours for live chat?**

  *Our Customer Support team is available to chat live Monday to Friday, from 8 am to 8 pm AEST and 10 am to 6 pm AEST on weekends.*
* **What details should I have ready?**

  *To provide the best assistance, please have your email address, phone number, and booking number (if possible).*