---
title: "How Long Does a Mad Paws Guarantee Review Take?"
description: "Every incident is different, so review timeframes can vary depending on the complexity of the situation and the information provided."
canonical_url: "https://madpaws.brainfi.sh/articles/how-long-does-a-mad-paws-guarantee-review-take-W91e9GZtko"
md_url: "https://madpaws.brainfi.sh/articles/how-long-does-a-mad-paws-guarantee-review-take-W91e9GZtko.md"
---
# How Long Does a Mad Paws Guarantee Review Take?

Every incident is different, so review timeframes can vary depending on the complexity of the situation and the information provided.

Mad Paws aims to review and resolve eligible requests as quickly as possible and, where practicable, within **14 days of receiving all required documentation**.


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## **Instructions**

#### **1. Submit all required information**

#### Provide a written summary of the incident along with any supporting documentation.

This may include:

* Veterinary reports or invoices
* Photos or videos
* Receipts or repair quotes
* Relevant communication between parties

*Providing complete information upfront can help avoid delays.*

#### **2. Respond to information requests promptly**

##### If additional information is required, Mad Paws may contact you or other parties involved.

*Delays in receiving information may impact review timeframes.*

#### **3. Allow time for review**

Once all required information has been received, Mad Paws will assess the request in accordance with the Mad Paws Guarantee Terms.

*More complex matters may require additional review.*


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## **Related Articles**

* How Do I Submit a Request Under the Mad Paws Guarantee?
* [Mad Paws Guarantee](https://www.madpaws.com.au/about/mad-paws-guarantee/)
* [Is the Mad Paws Guarantee Insurance?](https://madpaws.brainfi.sh/en-us/articles/is-the-mad-paws-guarantee-insurance-t5xclDQy25)
* Mad Paws Terms of Service


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## **FAQs** 

* **Will my request always be resolved within 14 days?**

  *Not necessarily. While we aim to resolve requests within 14 days of receiving all required documentation, some matters may take longer depending on their complexity.*
* **What can delay a review?**

  *Missing documents, incomplete information, or delays in receiving responses from involved parties may extend the review timeframe.*
* **How will I know if more information is needed?**

  *A member of the Mad Paws team will contact you if additional information is required.*