---
title: "How Does Mad Paws Help Me Resolve Any Issues I have With A Booking?"
description: "If an issue arises during a booking, Mad Paws is here to help. Most problems can be resolved through calm, direct communication, but if further assistance is needed, Mad Paws offers a structured dispute resolution process."
canonical_url: "https://madpaws.brainfi.sh/articles/how-does-mad-paws-help-me-resolve-any-issues-i-have-with-a-booking-M08XW7QHEX"
md_url: "https://madpaws.brainfi.sh/articles/how-does-mad-paws-help-me-resolve-any-issues-i-have-with-a-booking-M08XW7QHEX.md"
---
# How Does Mad Paws Help Me Resolve Any Issues I have With A Booking?

If an issue arises during a booking, Mad Paws is here to help. Most problems can be resolved through calm, direct communication, but if further assistance is needed, Mad Paws offers a structured dispute resolution process.

***

## **Steps to Resolve a Booking Issue**

1. **Attempt Direct Communication**

   Start by messaging your Pet Sitter through the Mad Paws inbox. Clear and respectful communication often resolves most issues.
2. **Escalate the Issue to Mad Paws**

   * If direct communication doesn’t work, contact Mad Paws Support by emailing **<trust@madpaws.com.au>** with:

     * **Subject**: Include the booking reference number and the word **"DISPUTE"**.

     * **Incident Report**: Provide a detailed description of what happened.

     * **Supporting Evidence**: Attach any relevant documents, such as photos, screenshots, or invoices.

     * **Desired Outcome**: Clearly state how you would like the issue to be resolved.
3. **Review Process by Mad Paws**

   * A Pet Sitter Manager will investigate the dispute based on Mad Paws’ Terms of Service.

   * Once a decision is made, both parties will be informed, and the case will be closed.

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## **Dispute Eligibility**

* The issue must be reported within **48 hours** of the booking’s end.

* The booking must have been **completed and paid for** through Mad Paws.

* The dispute must comply with Mad Paws’ **Terms of Service**.

***

## **Related Articles**

* [How to Report a Pet Sitter](https://madpaws.brainfi.sh/articles/how-to-report-a-pet-sitter-PZnpEIOfpr)
* [Mad Paws Guarantee](https://www.madpaws.com.au/about/mad-paws-guarantee/)
* [How do I File a Claim?](https://madpaws.brainfi.sh/en-us/articles/how-do-i-file-a-claim-ANqJPVJJx0)

***

## **FAQs**

* **What requirements must be met to submit a dispute?**

  *The booking must be completed and paid for via the Mad Paws platform, reported within 48 hours for when the incident occurred, and align with Mad Paws’ Terms of Service.*

* **Who reviews my dispute?**

  *The Pet Sitter Manager will review all provided information and documentation to assist both parties fairly.*