---
title: "Have a Question? Chat With Our Customer Service Team Today!"
description: "Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms."
canonical_url: "https://madpaws.brainfi.sh/articles/have-a-question-chat-with-our-customer-service-team-today-VSrPrOYuSu"
md_url: "https://madpaws.brainfi.sh/articles/have-a-question-chat-with-our-customer-service-team-today-VSrPrOYuSu.md"
---
# Have a Question? Chat With Our Customer Service Team Today!

**Available on Mobile/Desktop Browser or App?** ✅ Yes, accessible on both mobile and web platforms.


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You can chat with our Customer Support team directly via the website for assistance during business hours.


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## **Instructions**


1. Visit our website at [madpaws.com.au](http://madpaws.com.au).
2. Look for the green "Help" bubble icon at the bottom right of the screen.

**What you’ll need:**

* *Your email address*
* *Your phone number*
* *Your booking number (if available)*


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## **Related Articles**

* [Mad Paws Terms of Service](https://madpaws.brainfi.sh/articles/mad-paws-terms-of-service-Hp5JgAatyj?blk=true)


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## **FAQs & Tips**

**FAQs**

* **When is live chat available?**

  *Our live chat is available Monday to Friday from 8:00 AM to 8:00 PM AEST. 10:00 AM to 6:00 PM AEST on weekends except holidays.*
* **What if I can’t provide my booking number?**

  *You can still receive assistance; having the booking number helps speed up the process, but it's not mandatory.*