---
title: "Emergency! Pet is Ill / Sick / Injured"
description: "Pet emergencies can happen unexpectedly during a booking. Here's what you, as a Pet Owner, should expect from your Pet Sitter and how to ensure your pet gets the care they need."
canonical_url: "https://madpaws.brainfi.sh/articles/emergency-pet-is-ill-sick-injured-v73iYXQThv"
md_url: "https://madpaws.brainfi.sh/articles/emergency-pet-is-ill-sick-injured-v73iYXQThv.md"
---
# Emergency! Pet is Ill / Sick / Injured

Pet emergencies can happen unexpectedly during a booking. Here's what you, as a Pet Owner, should expect from your Pet Sitter and how to ensure your pet gets the care they need.


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## **What to Expect During a Pet Emergency**


1. **Immediate Contact.** Your Pet Sitter will contact you or your emergency contact immediately to inform you about your pet’s condition.
2. **Permission for Medical Action .** They’ll seek your permission before proceeding with any medical care. Ensure your emergency contact is authorised to make decisions if you’re unavailable.
3. **Vet Visit**
   * If you have a preferred vet, your Pet Sitter will take your pet there.
   * If no vet is specified or the preferred vet is unavailable, they may contact **Pawssum Mobile Vets** at **1300 343 580** for home vet assistance.
   * In urgent cases, they’ll take your pet to the nearest emergency vet.
4. **Mad Paws Notification.** Your Pet Sitter will notify Mad Paws of the incident to ensure proper support and documentation. During business hours, they’ll call **02 8046 6536** or email **[trust@madpaws.com.au](mailto:service@madpaws.com.au)** with “EMERGENCY” in the subject line.


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## Related Articles

* [Mad Paws Guarantee](https://www.madpaws.com.au/about/mad-paws-guarantee/)
* [How do I File a Claim?](https://madpaws.brainfi.sh/en-us/articles/how-do-i-file-a-claim-ANqJPVJJx0)
* [Is the Mad Paws Guarantee Insurance?](/articles/untitled-t5xclDQy25)


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## FAQs and Tips

**FAQs**

* **What if I can’t be reached during an emergency?**

  *Your Pet Sitter will proceed with necessary actions based on their best judgment and document all steps taken.*
* **What happens if my preferred vet is closed?**

  *The Pet Sitter will try to locate the nearest emergency vet or contact* ***Pawssum Mobile Vets*** *if available.*


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**Tips**

* **Stay Calm and Accessible**: Keep your phone close during the booking period and ensure your emergency contact is informed about their role.
* **Share Key Details**: Provide your Pet Sitter with your pet’s medical history and preferred vet information during the Meet and Greet.
* **Create an Emergency Plan**: Discuss an emergency action plan with your Pet Sitter to ensure clear communication and quick responses.


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## **Downloadable Resources for Meet and Greet**

[Mad Paws - Meet and Greet - Information Sheet.pdf 239100](https://madpaws.brainfi.sh/api/attachments.redirect?id=6d4bf0aa-5933-440e-9175-d9d968a6f1dc)

[Mad Paws - Pet Sitting Checklist.pdf 195866](https://madpaws.brainfi.sh/api/attachments.redirect?id=ae1fbff7-5989-4516-9ad2-1a37dd92e689)