---
title: "Edit A Confirmed Booking"
description: "As a Pet Sitter on Mad Paws, you may encounter situations where a confirmed or paid booking needs adjustments. While certain changes can only be made by the Customer Support team, understanding the process will ensure a smooth experience for both you and the Pet Owner."
canonical_url: "https://madpaws.brainfi.sh/articles/edit-a-confirmed-booking-0sxeyy3kIO"
md_url: "https://madpaws.brainfi.sh/articles/edit-a-confirmed-booking-0sxeyy3kIO.md"
---
# Edit A Confirmed Booking

As a Pet Sitter on Mad Paws, you may encounter situations where a confirmed or paid booking needs adjustments. While certain changes can only be made by the Customer Support team, understanding the process will ensure a smooth experience for both you and the Pet Owner.


---

## **Instructions**


1. **Discuss the Changes with the Pet Owner**
   * Communicate with the Pet Owner about the required adjustments.
   * Ensure there is mutual agreement on the new terms, whether it’s reducing or extending the booking.
2. **For Reducing Booking Days**
   * Contact Mad Paws Customer Support to request the change.
   * Provide details of the confirmed booking, including the original dates and the updated request.
   * Wait for confirmation from the support team before proceeding.
3. **For Extending Booking Days**
   * Create a new booking request through your Mad Paws account to cover the additional days.
   * Confirm with the Pet Owner once the new request is submitted.
4. **Verify Changes**
   * Once Customer Support makes the necessary adjustments or the new request is approved, check your bookings dashboard to confirm the updates.
5. **Maintain Clear Communication**
   * Keep the Pet Owner informed throughout the process to ensure clarity and trust.


---

## **Related Articles**

* [Where To Adjust The Booking When Applying A Discount?](https://madpaws.brainfi.sh/articles/where-to-adjust-the-booking-when-applying-a-discount-HaLONwMQDg)


* [How Do I Edit the Price Of A Booking?](https://madpaws.brainfi.sh/articles/how-do-i-edit-the-price-of-a-booking-6EEo0qnxfV)


---

## **FAQs and Tips**

### **FAQs**

* **Can I edit confirmed or paid bookings on my own?**

  *No, any changes to confirmed or paid bookings, particularly reductions in days, must be handled by the Customer Support team.*

  
* **Why can’t I reduce the booking days directly?**

  *To ensure fairness and proper handling of payment adjustments, reductions must be processed by the support team.*

  
* **What should I do if the Pet Owner requests additional days?**

  *Submit a new booking request for the extra days. This is faster and avoids complications with the original booking.*

  
* **How do I contact Customer Support?**

  *Reach out via the green chat icon during business hours or email support@madpaws.com.au with the details of your request.*


---

### **Tips**

* **Customer Support Assistance**. Changes to confirmed or paid bookings, such as reducing the number of days, must be handled by the Mad Paws Customer Support team.
* **Extending Bookings**. If additional days are required, it’s easier to create a new booking request to cover the extra period.
* **Transparency**. All changes should be clearly communicated and agreed upon with the Pet Owner before reaching out to support or creating a new request.