---
title: "Can I Remove Or Respond To A Review?"
description: "While reviews generally cannot be removed or changed, Mad Paws does offer limited options for disputing a review in rare cases. If you feel a review is unfair or inaccurate, you may request assistance from our Customer Success team."
canonical_url: "https://madpaws.brainfi.sh/articles/can-i-remove-or-respond-to-a-review-TE7ek8znuI"
md_url: "https://madpaws.brainfi.sh/articles/can-i-remove-or-respond-to-a-review-TE7ek8znuI.md"
---
# Can I Remove Or Respond To A Review?

While reviews generally cannot be removed or changed, Mad Paws does offer limited options for disputing a review in rare cases. If you feel a review is unfair or inaccurate, you may request assistance from our Customer Success team.


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## **Instructions**


1. **Understand the Standard Review Policy**

   Reviews written by Pet Owners are typically permanent and cannot be edited or removed once submitted.
2. **Exceptional Circumstances for Review Removal**
   * In rare cases, Mad Paws may edit or remove a review.
   * These cases include extreme situations where there is clear evidence of unfairness or inaccuracies.
   * Each request is carefully assessed to ensure fairness for both parties.
3. **How to Dispute a Review**
   * **Contact Customer Success** : Reach out via the Mad Paws support channels.
   * **Provide Details** : Submit a clear explanation of your concerns, along with any evidence (e.g., chat logs, photos) that supports your dispute.


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## **Related Articles**

* [How to Handle Negative Reviews on Mad Paws](https://madpaws.brainfi.sh/articles/how-to-handle-negative-reviews-on-mad-paws-F1qwRiiSYL)
* [Tips for Providing Excellent Service to Earn Positive Reviews](https://madpaws.brainfi.sh/articles/untitled-R9IjlA55MD)
* [How To Leave A Review As A Pet Sitter](https://madpaws.brainfi.sh/articles/how-to-leave-a-review-as-a-pet-sitter-JRhBs9hMKD)
* [Why Can’t I Leave A Review for Owners?](https://madpaws.brainfi.sh/articles/why-cant-i-leave-a-review-for-owners-eYdrhGmTCV)


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## **FAQs & Tips**

### FAQs

* **Can I respond directly to a review?**

  *Currently, the platform does not support direct responses to reviews. However, providing excellent service and addressing concerns promptly can often help prevent negative reviews.*

  
* **What should I include in my dispute request?**

  *Provide specific reasons why the review may be unfair or inaccurate, along with any evidence that supports your case.*


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### **Tips**

* **Proactively Address Issues**. Resolve any concerns with Pet Owners before the booking ends to prevent misunderstandings.
* **Keep Calm and Professional**. Approach disputes respectfully and focus on providing evidence for your claim.
* **Focus on Positive Feedback**. Deliver excellent service to encourage positive reviews that outweigh any rare negative ones.