---
title: "Can I Block A Pet Owner?"
description: "Currently, Mad Paws does not offer a feature to block Pet Owners. However, if you encounter issues with a Pet Owner, you can escalate the situation to our Customer Support team for assistance."
canonical_url: "https://madpaws.brainfi.sh/articles/can-i-block-a-pet-owner-G13sxGNQlW"
md_url: "https://madpaws.brainfi.sh/articles/can-i-block-a-pet-owner-G13sxGNQlW.md"
---
# Can I Block A Pet Owner?

Currently, Mad Paws does not offer a feature to block Pet Owners. However, if you encounter issues with a Pet Owner, you can escalate the situation to our Customer Support team for assistance.


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## **Instructions**


1. **Escalate Issues to Customer Support**
2. **Provide Required Information**

   Include the following details in your request:
   * **Your Details** : Your name and account information.
   * **Booking Number** : The booking associated with the issue.
   * **Summary of the Situation** : Clearly outline the problem for faster resolution.


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## **Related Articles**

* [How to Handle Negative Reviews on Mad Paws](https://madpaws.brainfi.sh/articles/how-to-handle-negative-reviews-on-mad-paws-F1qwRiiSYL)
* [Understanding Pet Owners’ Expectations](https://madpaws.brainfi.sh/articles/understanding-pet-owners-expectations-zKR1R63ZNB)
* [Tips for Providing Excellent Service to Earn Positive Reviews](https://madpaws.brainfi.sh/articles/untitled-R9IjlA55MD)
* [Can I Archive A Booking Message / Conversation?](https://madpaws.brainfi.sh/articles/can-i-archive-a-booking-message-conversation-g9cnKi88tt)


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## **FAQs & Tips**

### FAQs

* **Will Mad Paws introduce a block feature in the future?**

  *While there is no current plan to add this feature, we value user feedback and are continuously evaluating our offerings. Sharing your thoughts on the “Submit a Ticket” option helps us understand what features are important to our users.*

  
* **What if a Pet Owner is repeatedly uncooperative?**

  *If a Pet Owner consistently causes issues, report the behavior to Customer Support. Our team can review the situation and take action if necessary.*

  
* **How can I urgently contact the Customer Support team?**

  *If you consider this situation to be urgent, please contact us at 02 8046 6536 during our phone hours. Our hours are from 8:00AM to 8:00PM AEST on weekdays and 10:00AM to 6:00PM AEST on Saturdays.*