---
title: "App Not Working?"
description: "Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms."
canonical_url: "https://madpaws.brainfi.sh/articles/app-not-working-DBx9rUwK3E"
md_url: "https://madpaws.brainfi.sh/articles/app-not-working-DBx9rUwK3E.md"
---
# App Not Working?

**Available on Mobile/Desktop Browser or App?** ✅ Yes, accessible on both mobile and web platforms.

***

If your Mad Paws app isn’t working, try clearing data or reinstalling the app. Follow these steps based on your device, or contact support if issues persist.

***

## **Instructions**

**Android:**

1. **Go to Settings.**

   ![App Not Working?](https://madpaws.brainfi.sh/api/attachments.redirect?id=e90793f8-f890-4176-b4bb-974c259d8a63 "=230x516")
2. **Navigate to Apps.**
3. **Find Mad Paws and clear data/cache (try opening the app before proceeding).**

   ![App Not Working?](https://madpaws.brainfi.sh/api/attachments.redirect?id=4a46a764-c416-45ea-85c2-1e6286e4a144 "=614x529")
4. **Delete and Reinstall the app, or go to the Play Store and choose Uninstall and Reinstall.**

   ![App Not Working?](https://madpaws.brainfi.sh/api/attachments.redirect?id=73896934-a4a4-4f63-a73e-edfd085fef69 "=307x660")

**Apple (iOS):**

1. **Delete the app.**
2. **Reinstall it from the App Store.**

***

## **Related Articles**

* [Why Am I Unable to Log In?](https://madpaws.brainfi.sh/articles/why-am-i-unable-to-log-in-reMYvFVgdi)

* [How Can I Download the Mobile App?](https://madpaws.brainfi.sh/articles/how-can-i-download-the-mobile-app-ObOxewwr85)

* [How Do I Address Problems with Mobile Apps?](https://madpaws.brainfi.sh/articles/how-do-i-address-problems-with-mobile-apps-eV9HiJ3viZ)

***

## **FAQs & Tips**

**FAQs**

* **Why is the app not loading?**

  *Loading issues can happen for various reasons, including network problems or app data needing a reset. Following the steps above can often resolve this.*

* **What if reinstalling doesn’t work?**

  *If issues persist, please contact Mad Paws support.*

* **What should I provide when I contact the support team?**

  *Tell them your phone model, operating system version, a screenshot of the issue, and network type (Wi-Fi or 4G).*

***

**Tips**

* **Switch Networks.** If you’re on Wi-Fi, try switching to mobile data or vice versa to see if this improves performance.

* **Contact Support with Details.** Email <service@madpaws.com.au> with your phone model, operating system version, a screenshot of the issue, and network type (Wi-Fi or 4G) if problems continue.